Qualys Cloud Platform Operations has taken corrective action to mitigate the impact. The number of scans in the loading state has largely reduced. This incident will be monitored through resolution. Further updates will be shared as they become available
Posted Jan 17, 2021 - 08:36 PST
Identified
Qualys Cloud Platform Operations has taken corrective action and the number of scans in the “Queued"/"Loading"state is on a reducing trend. Further updates will be shared as they become available.
Posted Jan 17, 2021 - 01:34 PST
Investigating
Qualys Cloud Platform Operations is currently investigating an issue causing some of the VM/PC Scans to remain in "Queued"/"Loading" status in UI for a long time. The scans are running fine in the backend. Further updates will be shared as they become available.
The ticket reference for this activity is IM-5140.
Posted Jan 17, 2021 - 00:27 PST
This incident affected: US Platform 1 (Policy Compliance (PC), Vulnerability Management (VM)).