US Platform 2: intermittent login failures from UI and API

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.

Posted Jan 08, 2019 - 13:28 PST

Identified

The issue has been identified and a fix is being implemented.

Posted Jan 08, 2019 - 13:11 PST

Investigating

Qualys Cloud Platform Operations is currently investigating an issue where users are experiencing intermittent login failures from both UI and API on US Platform 2. Further updates will be shared as they become available.

Posted Jan 08, 2019 - 10:00 PST

This incident affected: US Platform 2 (AssetView (AV), CertView (CERT), Cloud Agent (CA), Total Cloud, Container Security (CS), Continuous Monitoring (CM), File Integrity Monitoring (FIM), Indication of Compromise (IOC), Malware Detection (MD), PCI Compliance (PCI), Policy Compliance (PC), Security Assessment Questionnaire (SAQ), Security Configuration Assessment (SCA), Threat Protection (TP), Vulnerability Management (VM), Web Application Firewall (WAF), Web Application Scanning (WAS)).