AE Platform 1 : Cloudview and EDR are returning error code 503 (IM-6526)

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.

Posted Jun 15, 2021 - 14:00 PDT

Monitoring

Qualys Cloud Platform Operations has implemented a fix for the issue causing Error 503 when accessing Cloudview and EDR on Qualys AE Platform 1 and are monitoring the results.
Further updates will be shared as they become available.
Ticket reference for this incident: IM-6526.

Posted Jun 15, 2021 - 12:10 PDT

Investigating

Qualys Cloud Platform Operations is currently investigating an issue causing Error 503 when accessing Cloudview and EDR on the Qualys AE Platform 1.

Further updates will be shared as they become available.

Ticket reference for this incident: IM-6526.

Posted Jun 15, 2021 - 11:02 PDT

This incident affected: AE Platform 1 (Total Cloud, Endpoint Detection and Response (EDR)).