US Platform 1: Service Unavailable
Incident Report for Qualys, Inc.
Resolved
This incident has been resolved.
Posted Nov 12, 2018 - 06:13 PST
Monitoring
It has been identified as database connectivity issue due to which users were unable to log in. Qualys Cloud Operations has resolved the connectivity issue and are currently monitoring the status.
Posted Nov 12, 2018 - 03:19 PST
Investigating
Qualys Cloud Operations is investigating an incident that is causing the Qualys Cloud Platform to return Service Unavailable across all UI applications. Updates will be provided as they become available.
Posted Nov 12, 2018 - 02:50 PST
This incident affected: US Platform 1 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), Cloud Agent (CA), Total Cloud, Container Security (CS), Continuous Monitoring (CM), File Integrity Monitoring (FIM), Indication of Compromise (IOC), Malware Detection (MD), PCI Compliance (PCI), Policy Compliance (PC), Security Assessment Questionnaire (SAQ), Security Configuration Assessment (SCA), Threat Protection (TP), Vulnerability Management (VM), Web Application Firewall (WAF), Web Application Scanning (WAS)) and US Platform 3 (CertView (CERT)).