EU Platform 2 : API calls return error code 500 and 502 for Global AssetView, Container Security, Endpoint Detection and Response, File Integrity Monitoring and Indication of Compromise Module (IM-7731)
Qualys Cloud Platform Operations has implemented a fix for the issue causing Error 500 and Error 502 when performing API calls for Global AssetView, Container Security, Endpoint Detection and Response, File Integrity Monitoring, and Indication of Compromise Module on the Qualys EU Platform 2. We are monitoring the results. Further updates will be shared as they become available. Ticket reference for this incident: IM-7731.
Posted Oct 19, 2021 - 09:58 PDT
Update
Qualys Cloud Platform Operations continues to investigate the issue causing Error 500 and Error 502 when performing API calls for Global AssetView, Container Security, Endpoint Detection and Response, File Integrity Monitoring, and Indication of Compromise Module on the Qualys EU Platform 2. Further updates will be shared as they become available.
Ticket reference for this incident: IM-7731.
Posted Oct 19, 2021 - 06:56 PDT
Investigating
Qualys Cloud Platform Operations is currently investigating an issue causing Error 500 and Error 502 when performing API calls for Global AssetView, Container Security, Endpoint Detection and Response, File Integrity Monitoring, and Indication of Compromise Module on the Qualys EU Platform 2. Further updates will be shared as they become available.
Ticket reference for this incident: IM-7731.
Posted Oct 19, 2021 - 05:08 PDT
This incident affected: EU Platform 2 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), Container Security (CS), Endpoint Detection and Response (EDR), File Integrity Monitoring (FIM), Indication of Compromise (IOC)).