US Platform 2: While switching from VM/PC module, users are unable to access Portal Apps and are seeing Service Temporarily Unavailable

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.

Posted Sep 10, 2018 - 04:54 PDT

Monitoring

This issue has been resolved and currently under monitoring

Posted Sep 10, 2018 - 04:02 PDT

Investigating

While switching from VM/PC module, users are unable to access Portal Apps and seeing Service Temporarily Unavailable. Qualys Cloud Platform Operations is investigating the issue. Further updates will be provided as they become available.

Posted Sep 10, 2018 - 03:15 PDT

This incident affected: US Platform 2 (AssetView (AV), CertView (CERT), Cloud Agent (CA), Total Cloud, Container Security (CS), Continuous Monitoring (CM), File Integrity Monitoring (FIM), Indication of Compromise (IOC), Malware Detection (MD), Security Assessment Questionnaire (SAQ), Security Configuration Assessment (SCA), Threat Protection (TP), Web Application Firewall (WAF), Web Application Scanning (WAS)).