EU Platform 1 : Unable to Login to UI with IP restriction enabled.

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.

Posted Aug 29, 2019 - 23:38 PDT

Investigating

Qualys Cloud Platform Operations are currently investigating an issue causing UI Login Failure for subscriptions who have IP restriction enabled with the message "Login Denied. Your IP '172.24.2.14' is not in the list of secure IPs". Please contact https://www.qualys.com/support/ if you wish to turn-off the IP restriction temporarily for your subscription. Further updates will be shared as they become available.

Posted Aug 29, 2019 - 23:23 PDT

This incident affected: EU Platform 1 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), CertView (CERT), Cloud Agent (CA), Total Cloud, Container Security (CS), Continuous Monitoring (CM), File Integrity Monitoring (FIM), Indication of Compromise (IOC), Malware Detection (MD), Out-of-Band Configuration Assessment (OCA), Network Passive Sensor (PS), Patch Management (PM), PCI Compliance (PCI), Policy Compliance (PC), Qualys Gateway Service (QGS), Security Assessment Questionnaire (SAQ), Security Configuration Assessment (SCA), Threat Protection (TP), Vulnerability Management (VM), Web Application Firewall (WAF), Web Application Scanning (WAS)).