US Platform 3: VM/PC Scans are showing incorrect status

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.

Posted Dec 10, 2018 - 06:30 PST

Identified

The Qualys Cloud Platform Operations has identified the issue and a fix is being implemented for it on the platform. Further updates will be shared as they become available.

Posted Dec 09, 2018 - 23:16 PST

Investigating

Qualys Cloud Platform Operations is currently investigating an issue causing VM/PC Scans to show an incorrect status within the Qualys UI. Further updates will be shared as they become available.

Impact: Customers are not able to download scan results/reports as scan showing incorrect status on the UI.

Posted Dec 09, 2018 - 08:29 PST

This incident affected: US Platform 3 (Policy Compliance (PC), Vulnerability Management (VM)).