Qualys Cloud Operations has confirmed performance has returned to within normal range and is remaining stable. The platform will continue to be monitored to ensure consistency before final resolution.
Posted Feb 15, 2019 - 10:44 PST
Identified
Qualys Cloud Platform Operations has identified the issue and is taking corrective action to fix the issue. Further updates will be shared as they become available.
Posted Feb 15, 2019 - 06:06 PST
Investigating
Qualys Cloud Operations team is investigating an issue on US Platform 1, wherein the performance on the platform is degraded with users seeing varying issues related to logging in, Users would see the message "An error has occurred and the Qualys Service cannot process your request" while attempting to log in or the login page would take longer to load, issues with scans and API performance and reports downloads etc. We are working on it and will update soon.
Posted Feb 15, 2019 - 05:19 PST
This incident affected: US Platform 1 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), Cloud Agent (CA), Total Cloud, Container Security (CS), Continuous Monitoring (CM), File Integrity Monitoring (FIM), Indication of Compromise (IOC), Malware Detection (MD), PCI Compliance (PCI), Policy Compliance (PC), Security Assessment Questionnaire (SAQ), Security Configuration Assessment (SCA), Threat Protection (TP), Vulnerability Management (VM), Web Application Firewall (WAF), Web Application Scanning (WAS)) and US Platform 3 (CertView (CERT)).