US Platform 3: VM/PC Scans in "Queued" status (IM-7788)

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.

Posted Oct 21, 2021 - 14:25 PDT

Monitoring

Qualys Cloud Platform Operations has identified the issue causing some of the VM/PC Scans to remain in "Queued"/"Loading" status and a fix has been implemented. The number of VM/PC Scans in "Queued"/"Loading" status are on a reducing trend and we are monitoring the results. Further updates will be shared as they become available.
Ticket reference for this activity is: IM-7788.

Posted Oct 21, 2021 - 12:41 PDT

Investigating

Qualys Cloud Platform Operations is currently investigating an issue causing some of the VM/PC Scans to remain in "Queued"/"Loading" status. Further updates will be shared as they become available.

Ticket reference for this activity: IM-7788.

Posted Oct 21, 2021 - 11:51 PDT

This incident affected: US Platform 3 (Policy Compliance (PC), Vulnerability Management (VM)).