US Platform 1: Long Report Generation / Delayed Scheduled & On-Demand Report Launch (IM-6486)

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.

Posted Jun 14, 2021 - 19:37 PDT

Monitoring

Qualys Cloud Platform Operations has identified the issue causing a delay in Scheduled/On-Demand Report launch and a fix has been implemented. We are monitoring the results.
Further updates will be shared as they become available.
Ticket reference for this activity: IM-6486

Posted Jun 14, 2021 - 17:59 PDT

Investigating

Qualys Cloud Platform Operations is currently investigating an issue causing a delay in Scheduled/On-Demand Report launch and long running Reports. Customers will experience that some of their Scheduled/On-Demand Reports are launching but with a delay. Further updates will be shared as they become available.

Ticket reference for this activity: IM-6486

Posted Jun 14, 2021 - 11:14 PDT

This incident affected: US Platform 1 (Policy Compliance (PC), Vulnerability Management (VM)).