EU Platform 1 and EU Platform 2: UI/API is Inaccessible. (IM-6927)
Resolved
This incident has been resolved.
Posted Jul 29, 2021 - 14:30 PDT
Update
Qualys Cloud Platform Operations is continuing to monitor the issue causing the EU Platform 1 and EU Platform 2 UI and API to become inaccessible. UI/API is accessible now. Further updates will be shared as they become available.
Ticket reference for this activity: IM-6927.
Posted Jul 29, 2021 - 13:22 PDT
Update
Qualys Cloud Platform Operations is continuing to monitor the issue causing the EU Platform 1 and EU Platform 2 UI and API to become inaccessible. UI/API is accessible now. Further updates will be shared as they become available.
Ticket reference for this activity: IM-6927.
Posted Jul 29, 2021 - 06:46 PDT
Update
Qualys Cloud Platform Operations is continuing to monitor the issue causing the EU Platform 1 and EU Platform 2 UI and API to become inaccessible. UI/API is accessible now. Further updates will be shared as they become available.
Posted Jul 28, 2021 - 23:11 PDT
Update
Qualys Cloud Platform Operations has implemented a fix for the issue causing the EU Platform 1 and EU Platform 2 UI and API to become inaccessible. UI/API is accessible now and we are monitoring the results. Further updates will be shared as they become available.
Posted Jul 28, 2021 - 04:17 PDT
Monitoring
Qualys Cloud Platform Operations has implemented a fix for the issue causing the EU Platform 1 and EU Platform 2 UI and API to become inaccessible. UI/API is accessible now and we are monitoring the results. Further updates will be shared as they become available.
Ticket reference for this activity: IM-6927.
Posted Jul 28, 2021 - 04:16 PDT
Investigating
Qualys Cloud Platform Operations is currently investigating an issue causing the EU Platform 1 and EU Platform 2 UI to become inaccessible. Further updates will be shared as they become available.
Ticket reference for this activity: IM-6927.
Posted Jul 28, 2021 - 02:32 PDT
This incident affected: EU Platform 1 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), CertView (CERT), Cloud Agent (CA), Total Cloud, Container Security (CS), Continuous Monitoring (CM), Endpoint Detection and Response (EDR), File Integrity Monitoring (FIM), Indication of Compromise (IOC), Malware Detection (MD), Out-of-Band Configuration Assessment (OCA), Network Passive Sensor (PS), Patch Management (PM), PCI Compliance (PCI), Policy Compliance (PC), Qualys Gateway Service (QGS), SaaS Detection and Response (SDR), Security Assessment Questionnaire (SAQ), Security Configuration Assessment (SCA), VMDR Mobile, Threat Protection (TP), Vulnerability Management (VM), Web Application Firewall (WAF), Web Application Scanning (WAS)) and EU Platform 2 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), CertView (CERT), Cloud Agent (CA), Total Cloud, Container Security (CS), Continuous Monitoring (CM), Endpoint Detection and Response (EDR), Extended Detection and Response (XDR), File Integrity Monitoring (FIM), Indication of Compromise (IOC), Malware Detection (MD), Out-of-Band Configuration Assessment (OCA), Network Passive Sensor (PS), Patch Management (PM), PCI Compliance (PCI), Policy Compliance (PC), Qualys Gateway Service (QGS), SaaS Detection and Response (SDR), Security Assessment Questionnaire (SAQ), Security Configuration Assessment (SCA), VMDR Mobile, Threat Protection (TP), Vulnerability Management (VM), Web Application Firewall (WAF), Web Application Scanning (WAS)).