US Platform 1: Service Unavailable

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.

Posted May 29, 2019 - 04:27 PDT

Update

Qualys Cloud Platform Operations continues to work on the issue causing some of the VM/PC Scans to show an incorrect status within the Qualys UI. Further updates will be shared as they become available

Posted May 28, 2019 - 21:36 PDT

Update

The UI functionality has been restored. Some of the VM/PC Scans are still showing an incorrect status within the Qualys UI and Qualys Cloud Platform Operations continues to work on it. Further updates will be shared as they become available

Posted May 28, 2019 - 09:03 PDT

Investigating

Qualys Cloud Platform Operations is currently investigating an issue causing intermittent slowness and 'Service Unavailable'. Further updates will be shared when they become available. Some of the VM/PC Scans are still showing an incorrect status within the Qualys UI and Qualys Cloud Platform Operations continues to work on it.

Posted May 28, 2019 - 07:55 PDT

Update

Posted May 28, 2019 - 04:34 PDT

Update

US Platform 1 is currently experiencing intermittent overall slowness in the UI and some of the VM/PC Scans are showing an incorrect status within the Qualys UI. Qualys Cloud Platform Operations are currently investigating these issues. Further updates will be shared as they become available

Posted May 28, 2019 - 02:38 PDT

Monitoring

The corrective action has been taken to bring services back to fully operational. We will continue to monitor to ensure stability.

Posted May 28, 2019 - 00:36 PDT

Investigating

Qualys Cloud Platform Operations is currently investigating an issue causing intermittent slowness and 'Service Unavailable'. Further updates will be shared when they become available.

Posted May 27, 2019 - 23:18 PDT

This incident affected: US Platform 1 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), Cloud Agent (CA), Total Cloud, Container Security (CS), Continuous Monitoring (CM), File Integrity Monitoring (FIM), Indication of Compromise (IOC), Malware Detection (MD), PCI Compliance (PCI), Policy Compliance (PC), Security Assessment Questionnaire (SAQ), Security Configuration Assessment (SCA), Threat Protection (TP), Vulnerability Management (VM), Web Application Firewall (WAF), Web Application Scanning (WAS)).