EU Platform 1 : Unable to Login to UI with IP restriction enabled (IM-6954)
Incident Report for Qualys, Inc.
Resolved
This incident has been resolved.
Posted Jul 29, 2021 - 06:31 PDT
Update
Qualys Cloud Platform Operations has implemented a fix for the issue causing UI Login Failure for subscriptions who have IP restriction enabled and we have verified that login is working now. We are continuing to monitoring the results. Further updates will be shared as they become available.

Ticket reference for this activity: IM-6954.
Posted Jul 29, 2021 - 02:17 PDT
Monitoring
Qualys Cloud Platform Operations has implemented a fix for the issue causing UI Login Failure for subscriptions who have IP restriction enabled and we have verified that login is working now. We are continuing to monitoring the results. Further updates will be shared as they become available.

Ticket reference for this activity: IM-6954.
Posted Jul 29, 2021 - 01:50 PDT
Investigating
Qualys Cloud Platform Operations is currently investigating an issue causing UI Login Failure for subscriptions who have IP restriction enabled with the message "Login denied. Your IP address (172.24.2.10) is not in the list of secure IPs". Please contact https://www.qualys.com/support/, if you wish to turn-off the IP restriction temporarily for your subscription. Further updates will be shared as they become available.

Ticket reference for this activity: IM-6954.
Posted Jul 28, 2021 - 23:44 PDT
This incident affected: EU Platform 1 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), CertView (CERT), Cloud Agent (CA), Total Cloud, Container Security (CS), Continuous Monitoring (CM), Endpoint Detection and Response (EDR), File Integrity Monitoring (FIM), Indication of Compromise (IOC), Malware Detection (MD), Out-of-Band Configuration Assessment (OCA), Network Passive Sensor (PS), Patch Management (PM), PCI Compliance (PCI), Policy Compliance (PC), Qualys Gateway Service (QGS), SaaS Detection and Response (SDR), Security Assessment Questionnaire (SAQ), Security Configuration Assessment (SCA), VMDR Mobile, Threat Protection (TP), Vulnerability Management (VM), Web Application Firewall (WAF), Web Application Scanning (WAS)).