EU_Platform 2: Platform UI slowness

Incident Report for Qualys, Inc.

Resolved

Qualys Operations was able to take corrective action against the identified issue. The Incident has been resolved.

Posted Oct 11, 2017 - 10:26 PDT

Update

The Qualys Team continues to work on resolution. Estimation for resolution has not been determined at this time.

Posted Oct 11, 2017 - 09:07 PDT

Identified

Issue has been identified. Team is working towards resolution

Posted Oct 11, 2017 - 06:47 PDT

Update

Currently, some Qualys Users are reporting the inability to access the platform at this time. Other Users, while able to login, are experiencing overall slowness in the UI. The issue is intermittent and not affecting all Users. The Qualys Team is still investigating this issue and working on resolution as soon as possible.

Posted Oct 11, 2017 - 05:45 PDT

Investigating

Platform UI slowness has been observed. Qualys Team is investigating the issue

Posted Oct 11, 2017 - 05:00 PDT

This incident affected: EU Platform 2 (AssetView (AV), Cloud Agent (CA), Continuous Monitoring (CM), Malware Detection (MD), PCI Compliance (PCI), Policy Compliance (PC), Security Assessment Questionnaire (SAQ), Threat Protection (TP), Vulnerability Management (VM), Web Application Firewall (WAF), Web Application Scanning (WAS)).