Cloud Operations team have received a notification from local Internet Service Provider (ISP) that the issue has been resolved from their end. All the services confirm to be up and running.
Posted 21 days ago. Jan 31, 2019 - 05:57 PST
We have identified the issue to be at Local Internet Service Provider(ISP), due to this the customers are seeing delay/timeout in access the portal module. Since the network connection at Qualys datacenter is not leveraging the affected ISP, the Cloud platform is unaffected. The team have performed health check on the network infrastructure at platform level and confirmed 100% availability of the services.
Customers are requested to consult with their Internet Service Provider(ISP) for resolution ETA.
Posted 21 days ago. Jan 31, 2019 - 01:04 PST
Qualys Cloud Operations team is investigating an issue with delay/timeout in accessing portal modules observed for some regions. The team is cross checking the network infrastructure to isolate the issue.