EU Platform 1: Delay/Timeout in access portal module observed for some regions.

Incident Report for Qualys, Inc.

Resolved

Cloud Operations team have received a notification from local Internet Service Provider (ISP) that the issue has been resolved from their end. All the services confirm to be up and running.

Posted Jan 31, 2019 - 05:57 PST

Monitoring

We have identified the issue to be at Local Internet Service Provider(ISP), due to this the customers are seeing delay/timeout in access the portal module. Since the network connection at Qualys datacenter is not leveraging the affected ISP, the Cloud platform is unaffected. The team have performed health check on the network infrastructure at platform level and confirmed 100% availability of the services.

Customers are requested to consult with their Internet Service Provider(ISP) for resolution ETA.

Posted Jan 31, 2019 - 01:04 PST

Investigating

Qualys Cloud Operations team is investigating an issue with delay/timeout in accessing portal modules observed for some regions. The team is cross checking the network infrastructure to isolate the issue.

Posted Jan 30, 2019 - 23:52 PST

This incident affected: EU Platform 1 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), CertView (CERT), Cloud Agent (CA), Total Cloud, Container Security (CS), Continuous Monitoring (CM), File Integrity Monitoring (FIM), Indication of Compromise (IOC), Malware Detection (MD), PCI Compliance (PCI), Security Assessment Questionnaire (SAQ), Security Configuration Assessment (SCA), Threat Protection (TP), Web Application Firewall (WAF), Web Application Scanning (WAS)).