US Platform 1: UI and API currently unavailable
Incident Report for Qualys, Inc.
Resolved
This incident has been resolved.
Posted Apr 25, 2018 - 19:10 PDT
Monitoring
Qualys Operations has completed corrective actions. Services to the UI and API are back to operational status.
Posted Apr 25, 2018 - 14:46 PDT
Identified
Qualys Operations has found the primary database unresponsive. Corrective actions are being implemented and ETA is 30-60 minutes for recovery.
Posted Apr 25, 2018 - 12:58 PDT
Investigating
Qualys Operations has been alerted that the UI and API are returning failures. An investigation is underway to restore services as soon as possible. Updates to follow.
Posted Apr 25, 2018 - 12:33 PDT
This incident affected: US Platform 1 (AssetView (AV), Cloud Agent (CA), Continuous Monitoring (CM), File Integrity Monitoring (FIM), Indication of Compromise (IOC), Malware Detection (MD), PCI Compliance (PCI), Policy Compliance (PC), Security Assessment Questionnaire (SAQ), Security Configuration Assessment (SCA), Threat Protection (TP), Vulnerability Management (VM), Web Application Firewall (WAF), Web Application Scanning (WAS)).