EU Platform 2: VM/PC/PCI/WAS Scans will not launch.

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.

Posted Apr 05, 2019 - 07:53 PDT

Investigating

Qualys Cloud Platform Operations is currently investigating an issue causing VM/PC/PCI/WAS Scans to fail during launch with error: "Unable to communicate with Scanner Services. Please try again later." Further updates will be shared as they become available.

Posted Apr 05, 2019 - 07:23 PDT

This incident affected: EU Platform 2 (PCI Compliance (PCI), Policy Compliance (PC), Vulnerability Management (VM), Web Application Scanning (WAS)).