PCI Module: PCI scans pending in "launch request" state

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.

Posted Feb 28, 2019 - 20:55 PST

Monitoring

Qualys Cloud Operations has identified the issue and taken corrective action to resolve PCI scans remaining in a "launch requested" state. All pending scans have launched successfully, and we will continue to monitor to ensure full resolution.

Posted Feb 27, 2019 - 21:57 PST

Investigating

Qualys Cloud Operations team is investigating an issue with PCI scans pending in "launch request" state. During investigation, we have observed out of memory errors on PCI servers and have increased the resources accordingly. Further updates will be shared as they become available.

Posted Feb 27, 2019 - 09:19 PST

This incident affected: PCI Platform (PCI Platform).