A fix has been implemented and we are monitoring the results.
Posted Aug 12, 2022 - 00:59 PDT
Update
Qualys Cloud Platform Operations has identified the issue and is working on the fix.
As a workaround for the issue, follow the below steps for On-Demand Patch Jobs: > Do not "Save & Enable" the job. > Only Save it. > Then, "Enable" the job after a few seconds.
Please note due to the current patch backlog, jobs might get delayed.
Further updates will be shared as they become available.
The ticket reference for this incident is IM-10226.
Posted Aug 11, 2022 - 05:19 PDT
Update
Qualys Cloud Platform Operations has identified the issue and is working on the fix. Further updates will be shared as they become available.
The ticket reference for this incident is IM-10226.
Posted Aug 11, 2022 - 04:43 PDT
Identified
Qualys Cloud Platform Operations has identified the issue and is working on the fix. As a workaround for the issue, follow the below steps for On-Demand Patch Jobs: - Do not Save & Enable the job. - Only Save it. - Then Enable the job after a few seconds. Further updates will be shared as they become available. The ticket reference for this incident is IM-10226.
Posted Aug 10, 2022 - 15:06 PDT
Update
Qualys Cloud Platform Operations continues to investigate an issue where the Patch Management on-demand jobs are stuck in a prepared state on Quays EU Platform 2. Further updates will be shared as they become available.
The ticket reference for this incident is IM-10226.
Posted Aug 09, 2022 - 19:25 PDT
Investigating
Qualys Cloud Platform Operations is currently investigating an issue where the Patch Management on-demand jobs are stuck in a prepared state on Quays EU Platform 2. Further updates will be shared as they become available.
The ticket reference for this incident is IM-10226.
Posted Aug 09, 2022 - 07:37 PDT
This incident affected: EU Platform 2 (Patch Management (PM)).