Qualys, Inc. Status - US Platform 1, US Platform 3, EU Platform 1 and EU Platform 2 - Increase in delta processing time has been observed (IM-11490)

US Platform 1, US Platform 3, EU Platform 1 and EU Platform 2 - Increase in delta processing time has been observed (IM-11490)

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.

Posted Mar 15, 2024 - 11:58 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 14, 2024 - 21:29 PDT

Update

We are continuing to work on a fix for this issue.

Posted Mar 14, 2024 - 04:40 PDT

Identified

Qualys Operations team has identified the issue and our team is working on the fix.

Posted Mar 14, 2024 - 04:07 PDT

Investigating

Qualys Cloud Platform Operations is currently investigating an issue causing an increase in delta processing time for Cloud Agents.

Users will notice that the latest information related to the following modules: Cloud Agent, Vulnerability Management, Asset View and Asset Inventory will take longer than expected.

Further updates will be shared as they become available.

Ticket reference for this activity is IM-11490

Posted Mar 14, 2024 - 02:07 PDT

This incident affected: US Platform 3 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), Cloud Agent (CA), Vulnerability Management (VM)), US Platform 1 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), Cloud Agent (CA), Vulnerability Management (VM)), EU Platform 1 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), Cloud Agent (CA), Vulnerability Management (VM)), and EU Platform 2 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), Cloud Agent (CA), Vulnerability Management (VM)).